Deleting your account

Request it yourself — a person completes it

Sign in and open Delete your account. Re-enter your password, tick the box, and the request is logged at once. Deletion is then processed by admin, normally within five business days, and confirmed by email.

There is still no button that deletes on the spot. That is deliberate: the deletion is total and cannot be undone, so a person completes it. Requests are tracked from the moment they arrive, and the clock is visible to admin so nothing quietly sits.

Before you ask

Export your data first (see Exporting your data) if you want a copy.
Request from Delete your account — or email admin from the address on your account, which still works.
Wait for confirmation (typically 5 business days). Admin may follow up with questions if your account has relationships that need disentangling.
Deletion is processed and confirmed by email.

What gets deleted

For an athlete account

Your sign-in account and your athlete profile.
Every activity, including the original FIT/TCX/GPX files on disk, plus laps, segments and all derived metrics.
Your photo.
Wellness logs, including any menstrual-cycle entries.
Your intake answers — conditions, injuries, medications, allergies.
Races, race recaps, planned workouts, plans, availability.
Equipment and bike change logs.
Your consent history.
Coach notes written about you — including notes your coach authored. They go with your record.
Coach relationships and premium records.
Login-attempt records tied to your username.

The deletion runs in a single transaction: it either removes everything or nothing.

For a coach account

The User row.
The UserProfile (coach role) row.
Coach-owned data: notes you authored, assessments you authored.
CoachAthleteRelationship rows: ended (the athlete records themselves stay; only the relationship ends).
Team assignments: ended.

What stays

Published race results. If you raced an IRONMAN or similar event, that result was published by the organiser and is part of Grepiac's public results archive. Deleting your Grepiac account unlinks the result from you but does not un-publish it — we cannot withdraw someone else's publication.
Aggregate statistics that no longer identify you (course difficulty indexes, field trends, and similar).
Bug reports and help questions you filed, with your user reference removed.
A record that a deletion happened — your public ID, the name on the request, and the dates. It holds no training or health data, and exists so the deletion can be proven and, if a backup is ever restored, re-applied.

How long until it is gone from backups?

Live systems: immediately. Backups age out on a fixed schedule — our nightly database backups are kept up to 63 days, and whole-server snapshots about 10 days. Backup files are not edited (that would compromise their integrity); they expire. If a backup from before your deletion ever had to be restored, the deletion is re-applied before the system goes back into service.

What about my data on other athletes' accounts?

If you are a coach

The CoachNotes you authored about other athletes: deleted with you, or transferred to "[deleted user]" depending on admin policy at the time. Notes do not auto-republish to other coaches.

If you are an athlete

Coach notes written about you are deleted with your record, including ones authored by a previous coach. Nothing needs to be requested separately.

Reactivation

Deletion is intended to be permanent. If you decide to come back, the typical path is creating a new account from scratch. Data restoration after a deletion is best-effort and not guaranteed.

Premium refunds

If you have an active paid premium and request deletion before the renewal date, you can request a prorated refund in the same email. See Billing and subscription for the refund policy.

What you cannot do

Delete just one activity via account deletion: that is a per-activity action on the activity detail page.
Anonymise your account without deleting it. Grepiac does not have an anonymisation mode.
Roll back the deletion after admin completes it.