Notification spam: tuning what you actually want

Where to tune

Notification preferences live at /settings/notifications/. Each notification type has its own controls:

Bell drawer on / off: whether the bell icon shows the alert.
Email frequency: never, immediate, daily digest, weekly digest.

A working starter setup

For most athletes:

New coach note: immediate.
Test result updated: immediate — your zones move with it.
Your health markers flagged: daily.
Training load warning: daily. It is raised at most once a week, so it cannot pile up.
New workout uploaded and Comment on a workout: daily digest is enough.

For most coaches:

Health markers flagged: immediate.
Race recap submitted and Intake form submitted: immediate. Both are rare and same-day actionable.
Workout completed: daily digest. One line per athlete per session — immediate turns this into a pager for a squad.
Training load warning and Intake due for renewal: daily.
Wellness check-in (routine): daily, or bell only.

Symptom: Too many emails

Usually one high-volume type set to immediate. On a squad the usual culprit is Workout completed; move it to daily digest and the rest of the noise generally goes with it.

Otherwise walk each row and ask: do I need this in real time, or does the digest capture it? Reserve immediate for things that change what you do today.

Symptom: Critical things missed

The opposite: everything set to never after one overwhelming week. Walk back through:

Health markers (both sides): at least daily.
Intake submitted (coaches): immediate.
Test result updated (athletes): immediate.

You can leave low-priority types off without losing the high-priority ones.

Symptom: A type you cannot find on the page

Each type is listed for the role that receives it, so a coach will not see the athlete-facing rows and vice versa. If you hold both roles, the setting is shared: it is one person with one inbox.

Symptom: Email goes to spam

Add Grepiac's sending domain to your address book.
Mark previous Grepiac emails as "Not spam" in your provider. After 2 or 3 marks, most providers learn.
If a corporate filter is blocking, ask your IT to whitelist the sending domain.

Symptom: Unsubscribe link in the email

Every email has an unsubscribe link at the bottom. Clicking it lands on the preferences page pre-scoped to that type so you can silence only the offending type without disabling everything.

Symptom: In-app bell never clears

Click the bell and read each item. The bell clears on read.
If a specific notification keeps reappearing: the load and health warnings describe a STATE rather than an event, so they are re-raised after a quiet period (a week) if the state is still true. That is by design; a to-do or a season milestone is raised once only.

What Grepiac does NOT do

No push notifications to a phone app (no Grepiac mobile app yet).
No SMS notifications.
No external webhook for notification events.

When to escalate

If you cannot get a notification to fire when you expect it (e.g. concerning wellness has been on for days and you still have not been notified):

Check that the type is enabled at the right frequency.
Check that the underlying event actually occurred (look at the athlete's wellness logs to confirm the flag fired).
Use the bug widget if the type is enabled but no email arrived.